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FAQS

​​Frequently Asked Questions​​
for GuangYuan Packaging

General Questions

Are you a Manufacturer or a Trading company?

We are a professional manufacturer specializing in  PE films and bags, based in  Yantai–a strategically positioned city only 200 kilometers from Qingdao. With vertically integrated production facilities, we ensure full-cycle manufacturing from granules to finished products, operating ​24/7​ to meet high-volume demands. Our facility is open for inspections and quality audits.

What are your main products?

We have long experience in producing PE shrink film, stretch film, stretch hood film, net replacement film and silage wrap film. We can make almost any type of polythene product. Film roll are our most common products and most products can be printed. We also make flat bags, gusseted bags, sheets, liners and pallet covers.

Which port is your factory closest to?

FOB Shipping port: Yantai/Qingdao

What information do I need to submit if I want to get a quote?

If you are purchasing this item, please send us full details including the thickness, length, width, and quantity you need.

How can I request a quotation if I don't know the product name ​​but​​ only have a sample?

If you have a sample and want to buy the same goods, please send us your inquiry with actual photos, dimensions, application details, packing requirements, quantity, and other relevant specifications.

When can I get the price?

We usually quote within 24 hours after getting your inquiry if you are urgent to get the price. Please call us or tell us by email so that we can take your inquiry as a priority.

Sales Questions

How does your company control Quality?

We have implemented a strict and complete quality control system, which ensures that each product can meet the quality requirements of customers. We always have a pre-production sample before mass production and always final Inspection before shipment.

How long is the delivery time?

Normally within 7-15 days after the deposit is received.

How about the sample and charge?

Samples are provided free of charge, but shipping fees shall be borne by your company.

For customized samples (e.g., non-standard sizes or printed designs), a prepaid sample fee will apply, which will be fully refunded upon order confirmation.

Why should we buy from you not from other suppliers?

We have 25+ years of experience in the packaging industry, strict quality control measures, compliance with international standards, prompt client support, customizable product options, consistent delivery timelines, and capabilities in new product development.

what services can you provide?

Accepted Delivery Terms: FOB,CFR,CIF;

Accepted Payment Currency:USD,EUR;

Accepted Payment Type: T/T,L/C;

Language Spoken:English

After Purchase Questions

What about your packages? What can you do for me if the PE film were damaged when I open the container?

We use durable wooden pallets  to ensure secure transportation of our packages.

If the PE film is damaged upon receipt, ​​please send us photos, and we will replace your damaged item free of charge.

What will you do if sending me the wrong films?

We will send you the dimention of films to confirm your order before production. If send you the wrong films, we will replace you a new one freely

What should I do if there are quality problems with the product?

First, please take a photo or video and tell us what the problem is.

Second, if the problem can be solved by adjusting the equipment or we know how to solve it, we will tell you how to solve it.

Third, if the problem cannot be solved or there is a problem with the quality of our products, we will compensate you truthfully.

What should I do if the shipping cost increases or the exchange rate fluctuates after placing an order?

Due to uncontrollable factors, the cost of goods has increased. We will share the responsibility with customers based on the principle of friendly negotiation.

Do you recruit agents in various countries?

Yes, we hope to have like-minded partners in every country to join us and let us work together

Getting Started Questions

This is my first time to import PE films, I don’t know how to import? 

One stop service provide.We have over 15 years on exporting,

we can do the importing for you. Save your time and money both.

I want to pack my products in polythene but do not know what specification - can you help?

Yes, this is one of our main strengths. We have highly trained and experienced field sales staff who can assess your application. When we understand your requirements we will provide recommendations to suit your needs. We make packaging for a vast number of different uses and it is rare to find one we do not currently supply.

Can our private logo/label be printed on the packaging?

Yes,your own private logo/ label can be printed on the packaging upon your legal authorization,we support OEM service according to our clients’ requirement for many years.

Are you factory direct?

Yes,we have our own factory.All of our products are with competitive price and excellent quality.

Do you have a special price and service for wholesale?

Yes,we can offer the best price and services to meet our customers’need.We do supply OEM service.

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